The Achal Bakeri Lecture @ MDI

On 17 November, Achal Bakeri, founder and CEO of Symphony Limited, delivered a fantastic talk to my students at MDI.


Achal Bakeri @ MDI

Many students later told me or wrote to me that they accumulated more wisdom in this lecture than any other lecture they had attended. For me too, it was a wonderful learning experience to meet Mr. Bakeri for the first time and learn from him.

As per my request, Mr. Bakeri covered the following topics:

  • Your journey as an entrepreneur;
  • The history of Symphony;
  • The struggles faced by you;
  • Early mistakes, and what was learnt from them;
  • Symphony’s M&A strategy;
  • Any ethical dilemma you faced and how you dealt with it; and
  • Key lessons to students from your life.

He also described in detail the business model innovation that he and his team have brought about at Symphony and the remarkable results that innovation resulted in excellent fundamental financial performance.

There is much to learn from Mr. Bakeri’s lecture. You can view the recording from here.

An earlier note sent to students from here.

My introductory comments are here.

And you can get the teaching notes I had sent to students before the lecture from here.

NOTE: This was an academic event focusing on a listed company’s financial performance over the years and the likely causes of that performance. The lecture video and any material referenced above should not be construed as a stock recommendation.


Achal Bakeri, Learning Machine

Text of a Note I sent to my students at MDI today:

Achal Bakeri, Learning Machine

In July 2015, I delivered a talk in which I profiled Achal Bakeri — founder and CEO of Symphony Limited as a “learning machine.”

Next week, Mr. Bakeri will deliver a talk in your class where he will share with you some of the most important lessons he learned as an entrepreneur.

This talk is not going to be about the valuation of Symphony. Rather, it will be about the journey of a very successful entrepreneur who learnt a few key lessons and who has generously agreed to come to MDI to share them with you.

You should regard Mr. Bakeri as a role model. But to get the maximum out of your interaction with him, you must spend time reading about how, over the course of a few years, he transformed Symphony from an unfocused, asset-heavy, highly leveraged, unprofitable business to an extremely focused, asset-light, debt-free, and one of the highest return on operating assets businesses in India.

There are two methods by which you can do this — the long method and the short method. The long method involves reading the past annual reports of the company slowly while making notes about improvements led by Mr. Bakeri to the company’s business model.

If you use the long method, try to relate business improvements in fundamental operating performance with specific business model changes by focusing on key words like “asset-light,” “debt” and “learning.”

You can get the annual reports from here.

The short method would be to simply read recent media coverage about Mr. Bakeri and Symphony. Here are three links:

1. Economist
2. Business Today
3. Forbes

I urge you to use the long method. It’s a lot of fun to learn directly from source documents than to learn from media coverage where you rarely get to read about success stories before they have been recognized by the world out there. So, clearly, it’s in your interest as an investor to take the long road.

I have never met Mr. Bakeri before and so, like you, I will be meeting him for the first time next week. Together, let’s learn whatever we can from the accumulated wisdom of a learning machine.

Sanjay Bakshi
14 November, 2015

Farnam Street Interview Transcript

Earlier this year — on 24 August — I had the privilege of sitting down for a chat with Shane Parrish who publishes the Farnam Street blog. That chat took place in the room of the wonderful Waldorf Astoria hotel in NYC — the one where Indian PM stayed recently and the one in which one of my favorite movies — Scent of a Woman — was shot in 1992. (Watch this scene).

Needless to say, meeting Shane and interacting with him was a memorable experience.

Shane, who has been a dear friend for many years, has now generously allowed me to make the transcript of our chat public. You can get it from here.

Thanks Shane.

Worldly Wisdom in an Equation

Here is the transcript of my today’s talk at October Quest 2015 in Mumbai.

Meeting With Triumph and Disaster: Some Lessons

Here’s a the transcript of something I wanted to tell my BFBV class students yesterday and today but the time ran out. So, I am putting it down here…

Danny Kahneman’s famous work on Prospect theory can best be described by an image and a quote from Charlie Munger. Here’s the image:

Screen Shot 2012-09-24 at 17.27.56

And here’s the quote:

“The quantity of a man’s pleasure from a ten dollar gain does not exactly match the quantity of his displeasure from a ten dollar loss.” — Charlie Munger

A few days ago I had presented you with a problem. You had to choose between an 85% chance of winning $100 (the gamble) or a sure gain of $85 (the sure thing). Most of you chose the sure thing, presumably because you thought of yourself as a conservative person who thought at a bird in hand is worth two in the bush.

So far so good. But look what happened when I presented the exact same problem by changing a “gain frame” to a “loss frame.” That is, when I asked you to choose between an 85% chance of losing $100 (the gamble) or a sure loss of $85 (the sure thing), most of you became gamblers! Think about that and the power of words. Just by changing a few words, without changing the problem, I turned you from being a conservative person to a gambler. That, dear students is loss aversion. As Danny Kahneman writes:

The reason you like the idea of gaining $85 and dislike the idea of losing $85 is not that these amounts change your wealth. You just like winning and dislike losing—and you almost certainly dislike losing more than you like winning.

Loss aversion made you a risk seeking person.

Loss aversion explains human behaviour in situations of conflict such as labor negotiations. Kahneman wrote:

It is well understood by both sides that the anchor is the existing contract and that the negotiations will focus on mutual demands for concessions relative to that anchor. The role of loss aversion in bargaining is also well understood: making concessions hurts.

The concessions you make to me are my gains, but they are your losses; they cause you much more pain than they give me pleasure. Inevitably, you will place a higher value on them than I do. The same is true, of course, of the very painful concessions you demand from me, which you do not appear to value sufficiently!

Negotiations over a shrinking pie are especially difficult, because they require an allocation of losses. People tend to be much more easygoing when they bargain over an expanding pie.

Loss aversion also explains the difficulty in carrying out “reorganizations” and “restructuring” of companies, or rationalizing a bureaucracy. Kahneman writes:

As initially conceived, plans for reform almost always produce many winners and some losers while achieving an overall improvement. If the affected parties have any political influence, however, potential losers will be more active and determined than potential winners; the outcome will be biased in their favor and inevitably more expensive and less effective than initially planned. Reforms commonly include grandfather clauses that protect current stake-holders—for example, when the existing workforce is reduced by attrition rather than by dismissals, or when cuts in salaries and benefits apply only to future workers.

Loss aversion also explains the behaviour of gamblers (and day traders and even stock market investors) who become risk seeking immediately after experiencing a string of losses. They will do almost anything just to “get back in the game.”

Indeed, this inability of most human beings to treat losses and gains equivalently explains many things about human nature. The rational person, on the other hand, treats losses and gains equivalently. For them, the quantity of pleasure from a ten dollar gain is no different from the quantity of misery from a ten dollar loss.

One such rational person, of course, is Warren Buffett. Over the years he has not only demonstrated his ability to treat losses and gains equivalently, he has also taken advantage of those who don’t (or can’t given their dependence on the need to not look foolish.)

Here are a few excerpts from Buffett’s letters which illustrate this point:

Extract from 1989 Letter

Our willingness to put such a huge sum on the line for a loss that could occur tomorrow sets us apart from any reinsurer in the world. There are, of course, companies that sometimes write $250 million or even far more of catastrophe coverage. But they do so only when they can, in turn, reinsure a large percentage of the business with other companies. When they can’t “lay off” in size, they disappear from the market.

Berkshire’s policy, conversely, is to retain the business we write rather than lay it off. When rates carry an expectation of profit, we want to assume as much risk as is prudent. And in our case, that’s a lot.

We will accept more reinsurance risk for our own account than any other company because of two factors: (1) by the standards of regulatory accounting, we have a net worth in our insurance companies of about $6 billion – the second highest amount in the United States; and (2) we simply don’t care what earnings we report quarterly, or even annually, just as long as the decisions leading to those earnings (or losses) were reached intelligently.

Obviously, if we write $250 million of catastrophe coverage and retain it all ourselves, there is some probability that we will lose the full $250 million in a single quarter. That
probability is low, but it is not zero. If we had a loss of that magnitude, our after-tax cost would be about $165 million. Though that is far more than Berkshire normally earns in a quarter, the damage would be a blow only to our pride, not to our well-being.

This posture is one few insurance managements will assume. Typically, they are willing to write scads of business on terms that almost guarantee them mediocre returns on equity. But they do not want to expose themselves to an embarrassing single- quarter loss, even if the managerial strategy that causes the loss promises, over time, to produce superior results. I can understand their thinking: What is best for their owners is not necessarily best for the managers. Fortunately Charlie and I have both total job security and financial interests that are identical with those of our shareholders. We are willing to look foolish as long as we don’t feel we have acted foolishly.

Extract from 2000 Letter

In another example of his versatility, Ajit last fall negotiated a very interesting deal with, an Internet company whose goal was to attract millions of people to its site and there to extract information from them that would be useful to marketers. To lure these people, held out the possibility of a $1 billion prize (having a $170 million present value) and we insured its payment. A message on the site explained that the chance of anyone winning the prize was low, and indeed no one won. But the possibility of a win was far from nil.

Writing such a policy, we receive a modest premium, face the possibility of a huge loss, and get good odds. Very few insurers like that equation. And they’re unable to cure their unhappiness by reinsurance. Because each policy has unusual  and sometimes unique  characteristics, insurers can’t lay off the occasional shock loss through their standard reinsurance arrangements. Therefore, any insurance CEO doing a piece of business like this must run the small, but real, risk of a horrible quarterly earnings number, one that he would not enjoy explaining to his board or shareholders. Charlie and I, however, like any proposition that makes compelling mathematical sense, regardless of its effect on reported earnings.

Extract from 2006 Letter

Lloyd’s, Equitas and Retroactive Reinsurance

Last year – we are getting now to Equitas – Berkshire agreed to enter into a huge retroactive reinsurance contract, a policy that protects an insurer against losses that have already happened, but whose cost is not yet known. I’ll give you details of the agreement shortly. But let’s first take a journey through insurance history, following the route that led to our deal.

Our tale begins around 1688, when Edward Lloyd opened a small coffee house in London. Though no Starbucks, his shop was destined to achieve worldwide fame because of the commercial activities of its clientele – shipowners, merchants and venturesome British capitalists. As these parties sipped Edward’s brew, they began to write contracts transferring the risk of a disaster at sea from the owners of ships and their cargo to the capitalists, who wagered that a given voyage would be completed without incident. These capitalists eventually became known as “underwriters at Lloyd’s.”

Though many people believe Lloyd’s to be an insurance company, that is not the case. It is instead a place where many member-insurers transact business, just as they did centuries ago.

Over time, the underwriters solicited passive investors to join in syndicates. Additionally, the business broadened beyond marine risks into every imaginable form of insurance, including exotic coverages that spread the fame of Lloyd’s far and wide. The underwriters left the coffee house, found grander quarters and formalized some rules of association. And those persons who passively backed the underwriters became known as “names.”

Eventually, the names came to include many thousands of people from around the world, who joined expecting to pick up some extra change without effort or serious risk. True, prospective names were always solemnly told that they would have unlimited and everlasting liability for the consequences of their syndicate’s underwriting – “down to the last cufflink,” as the quaint description went. But that warning came to be viewed as perfunctory. Three hundred years of retained cufflinks acted as a powerful sedative to the names poised to sign up.

Then came asbestos. When its prospective costs were added to the tidal wave of environmental and product claims that surfaced in the 1980s, Lloyd’s began to implode. Policies written decades earlier – and largely forgotten about – were developing huge losses. No one could intelligently estimate their total, but it was certain to be many tens of billions of dollars. The specter of unending and unlimited losses terrified existing names and scared away prospects. Many names opted for bankruptcy; some even chose suicide.

From these shambles, there came a desperate effort to resuscitate Lloyd’s. In 1996, the powers that be at the institution allotted £11.1 billion to a new company, Equitas, and made it responsible for paying all claims on policies written before 1993. In effect, this plan pooled the misery of the many syndicates in trouble. Of course, the money allotted could prove to be insufficient – and if that happened, the names remained liable for the shortfall.

But the new plan, by concentrating all of the liabilities in one place, had the advantage of eliminating much of the costly intramural squabbling that went on among syndicates. Moreover, the pooling allowed claims evaluation, negotiation and litigation to be handled more intelligently than had been the case previously. Equitas embraced Ben Franklin’s thinking: “We must all hang together, or assuredly we shall hang separately.”

From the start, many people predicted Equitas would eventually fail. But as Ajit and I reviewed the facts in the spring of 2006 – 13 years after the last exposed policy had been written and after the payment of £11.3 billion in claims – we concluded that the patient was likely to survive. And so we decided to offer a huge reinsurance policy to Equitas.

Because plenty of imponderables continue to exist, Berkshire could not provide Equitas, and its 27,972 names, unlimited protection. But we said – and I’m simplifying – that if Equitas would give us $7.12 billion in cash and securities (this is the float I spoke about), we would pay all of its future claims and expenses up to $13.9 billion. That amount was $5.7 billion above what Equitas had recently guessed its ultimate liabilities to be. Thus the names received a huge – and almost certainly sufficient – amount of future protection against unpleasant surprises. Indeed the protection is so large that Equitas plans a cash payment to its thousands of names, an event few of them had ever dreamed possible.

And how will Berkshire fare? That depends on how much “known” claims will end up costing us, how many yet-to-be-presented claims will surface and what they will cost, how soon claim payments will be made and how much we earn on the cash we receive before it must be paid out. Ajit and I think the odds are in our favor. And should we be wrong, Berkshire can handle it.

Scott Moser, the CEO of Equitas, summarized the transaction neatly: “Names wanted to sleep easy at night, and we think we’ve just bought them the world’s best mattress.”

Needless to say, that was an expensive mattress but one that offered its loss averse owners a lot of comfort.

These examples show that risk aversion and loss aversion are not the same. Buffett, for example, is risk averse, but not loss averse. He gladly accepts bets where he could lose a large sum of money but where there is an expectancy of a gain, provided that if a loss does occur, it will not impair Berkshire’s balance sheet.

As an investor, you should seek businesses which are risk averse but not loss averse. You should avoid businesses who don’t want to even experiment a bit because they are petrified of losses should the experiments fail. Most of the time, you really don’t want to be an investor in businesses like this one:


The way Warren Buffett thinks about loss aversion is very rare. It has to be rare where people do not wish to look like fools even though they haven’t acted foolishly.

It is also the kind of thinking Kipling recommends in his beautiful, deeply inspirational poem “If.”

This poem has a number of lessons for you, but let’s focus on just one of them today, which is highlighted in below.

If, by Rudyard Kipling

If, by Rudyard Kipling

A few years ago, in a shareholders’ meeting, Mr. Munger spoke about Kipling’s poem.

Shareholder: When Bell Rich Oil goes up 35 times, it’s pretty…I imagine myself have a lot of regret or debilitating. How does one recuperate from something like that? A big missed opportunity? How does one recover from that? How do you end up not dwelling on that?

Munger: You know what Kipling said? Treat those two imposters just the same — success and failure. Of course, there’s going to be some failure in making the correct decisions… I think it’s important to review your past stupidities so you are less likely to repeat them, but I’m not gnashing my teeth over it or suffering or enduring it. I regard it as perfectly normal to fail and make bad decisions. I think the tragedy in life is to be so timid that you don’t play hard enough so you have some reverses.

And he spoke about Kipling’s poem again elaborating on what it teaches us about how to live a useful life in this wonderful interview with Becky Quick.

Munger is telling you to listen to Kipling who suggests that great success shouldn’t give you a swelled head, and great failure shouldn’t discourage you, since both are in a sense flukish anomalies. Rather, you should react the same way to both.

Kipling’s words “If you can meet with Triumph and Disaster And treat those two impostors just the same” are inscribed on the top of a passage inside the Wimbledon tunnel as a reminder to the players entering that temple on how to behave inside the stadium.

Screen Shot 2015-09-19 at 20.35.28

Watch this old video which shows Kipling’s inspirational words have been inside the stadium for decades…

To many of you, I hope, all this will look a bit familiar, and remind you about Indian spiritual thought on detachment as described in some of its most important works. Take, for example, this small passage from the Mundaka Upanishad:


The two golden birds, of course, are the ego and the self. The ego is what you need to control.

In his wonderful book, “The Practicing Mind: Bringing Discipline and Focus Into Your Life,” Thomas Sterner writes:

If you are aware of anything you are doing, that implies that there are two entities involved: one who is doing something and one who is aware or observing you do it. If you are talking to yourself, you probably think you are doing the talking. That seems reasonable enough, but who is listening to you talk to yourself? Who is aware that you are observing the process of an internal dialogue? Who is this second party that is aware that you are aware?

The answer is your true self. The one who is talking is your ego or personality. The one who is quietly aware is who you really are, the Observer. The more you become aligned to the quiet Observer, your true self, the less you judge. Your internal dialogue begins to shut down and you become more detached about the various external stimuli that come at you all day long. You begin to actually view your internal dialogue with an unbiased and sometimes amused perspective. I have had times where my ego is going on and on about something someone said to me that “it” considered “irritating,” and I am very separate and unaffected. I feel as if I am invisible in a room watching someone complain about something that is completely unimportant to me. This also extends into experiences of personal stress such as job deadlines or finances. I have witnessed my ego rambling on about how I am not going to finish a job on time. When I am aligned to my true self, the Observer, I find myself aware of the stress that my ego is experiencing, but also unaffected by it. I have a sense of “that’s just my ego fretting that it will experience disapproval by a certain party if it disappoints them by taking longer than it originally anticipated.”

When you are aligned with your true self you are immune to other peoples’ behaviors. When you feel that someone is acting inappropriately towards you, that comes from a judgment of the ego. From the perspective of the Observer, you find yourself just watching their ego rant and rave while you are listening quietly and unaffected.

The importance of knowing this is that when you decide to engage your practicing mind in any activity, you are evoking this alignment to the Observer, your true self. The ego is subjective. It judges everything, including itself, and it is never content with where it is, what it has, or what it has accomplished. The Observer is objective and there in the present moment. It does not judge anything as good or bad. It just sees the circumstance or action as “being.” In other words, the circumstance “just is.” Thus the Observer is always experiencing tranquility and equanimity.

In his “Upanishads (Classic of Indian Spirituality),” Eknath Easwaran writes about The Brihadaranyaka Upanishad

9. The human being has two states of consciousness: one in this world, the other in the next. But there is a third state between them, not unlike the world of dreams, in which we are aware of both worlds, with their sorrows and joys. When a person dies, it is only the physical body that dies; that person lives on in a nonphysical body, which carries the impressions of his past life. It is these impressions that determine his next life. In this intermediate state he makes and dissolves impressions by the light of the Self.

10. In that third state of consciousness there are no chariots, no horses drawing them or roads on which to travel, but he makes up his own chariots, horses, and roads. In that state there are no joys or pleasures, but he makes up his own joys and pleasures. In that state there are no lotus ponds, no lakes, no rivers, but he makes up his own lotus ponds, lakes, and rivers. It is he who makes up all these from the impressions of his past or waking life.

11–13 It is said of these states of consciousness that in the dreaming state, when one is sleeping, the shining Self, who never dreams, who is ever awake, watches by his own light the dreams woven out of past deeds and present desires. In the dreaming state, when one is sleeping, the shining Self keeps the body alive with the vital force of prana, and wanders wherever he wills. In the dreaming state, when one is sleeping, the shining Self assumes many forms, eats with friends, indulges in sex, sees fearsome spectacles.

16–17 But he is not affected by anything because he is detached and free; and after wandering here and there in the state of dreaming, enjoying pleasures and seeing good and evil, he returns to the state from which he began.


Interview with Farnam Street

Recently, I had the privilege of interacting with Shane Parrish, who is the publisher of Farnam Street blog.


Talk @ Google: The Prejudices of Mr. Market

I had the privilege of addressing Googlers at their wonderful campus recently.

You can see the video from here.

Transcript from here.


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